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maybedaisy
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Hub 4 - Smart Plugs

I have read a number of threads on here about Smart plugs failing to connect to the Hub 4. I am having the same issue.

Can someone from Virgin please put us out of our misery and fix this. I rely on smart plugs and am reluctant to buy new ones as Virgin haven't admitted a compatibility issue or issued a list of compatible devices.

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MikeRobbo
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Alessandro Volta
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Re: Hub 4 - Smart Plugs

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3, Hub 4 is similar.

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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maybedaisy
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Re: Hub 4 - Smart Plugs

Unfortunately this doesn't work. There is no option to disable channel optimisation

Since switching to the Hub 4 all my smart plugs and Hive door sensors have stopped working.

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MikeRobbo
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Alessandro Volta
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Re: Hub 4 - Smart Plugs

Just change the SSIDs then


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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gary_dexter
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Alessandro Volta
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Re: Hub 4 - Smart Plugs

The Hub4 does have it but it’s “hidden” and revealed in a firmware update that is currently doing the rounds. 


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maybedaisy
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Re: Hub 4 - Smart Plugs

Already tried changing ssid. disabling 5ghz. Nothing works

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maybedaisy
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Re: Hub 4 - Smart Plugs

Solved  ! Moved to Bt, got their latest hub. Everything working and much better wifi coverage.

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