Hey there,
Thank you for reaching out to us in our community, I am sorry to hear your Hub 4.0 is showing a red light which you are unable to get resolved, looking at the pictures it doesn't look great however without actually seeing things it is hard to say what the issue is,
As I wasn't able to find your account with the details I have hear I will need to invite you into a private chat so I can get further information and help get this resolved
I will send you a invite shortly, please click on the purple envelope to accept.
Regards
Paul.