Virgin Media Community

[Cfrankum]

Since yesterday my hub is showing no downstream. I have run all the usual checks and also checked all connections inside and outside my house. Virgin say it needs an engineer but that is 48hours minimum and as I work from home it is not helping.

Any help would be appreciated

Thanks

[jpeg1]

You'll need to accept that technician visit, as there is not much else to be done.

The usual advice when working from home is to have a standby service by 4g/5g, as faults do occur and Virginmedia doesn't support this for business use. 

[Ayisha_B]

Hi @Cfrankum 👋,

A warm welcome to our Community Forums and thanks for your post. Great to have you with us here 😊

I am sorry to hear there's some issues with your service. 

I've not been able to locate your details on our systems so have been unable to run through some tests. 

Can I ask if you have managed to get a technician appointment booked?

If not, please respond to my PM so I can look into the issue and arrange a visit if required.

Hope to hear from you soon!