Prior to taking part in 1gb trial I had an Asus rt ac68u which I used instead of hub 3. During the trial I tested my hub 4 with Asus and all good but for the sake of the trial I kept the hub 4 going.
Today I decided to switch back to Asus with usual set up with Hub 4 in modem mode. All was good but I was only getting 250mb download so I swapped my cat 5e for the virgin cat 6 supplied and this is when it all went wrong.
I could not get my Asus to connect.
1. I factory reset both hubs and started all over again still no connection.
2. Called second line faults 3 times and walked through re setting hub 4 but no luck and was told my third party router was the issue.
Here is what I have discovered.
when in modem mode and all set up correctly my Asus can not detect connection from hub 4 (port 4) . If I plug in to the hub 4 directly from desktop I can access the hub 4 but no internet. if I reboot I get internet.
Occasionally the hub 4 says no RF connection (no idea what this means) on status page and when in modem mode I can also access it via 192.168.0.1 which should take me to the Asus. When it does this I can access internet whilst plugged in to Asus as if its just passing through.
I have now factory reset the hub 4 and changed password and when I try and access the hub it tells me password is wrong. I try the password on the base and that is wrong also???
I feel the thing is so glitchy
It all worked previously and my set up has not changed.
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I work for Virgin Media - but all opinions posted here are my own