Prior to taking part in 1gb trial I had an Asus rt ac68u which I used instead of hub 3. During the trial I tested my hub 4 with Asus and all good but for the sake of the trial I kept the hub 4 going.
Today I decided to switch back to Asus with usual set up with Hub 4 in modem mode. All was good but I was only getting 250mb download so I swapped my cat 5e for the virgin cat 6 supplied and this is when it all went wrong.
I could not get my Asus to connect.
1. I factory reset both hubs and started all over again still no connection.
2. Called second line faults 3 times and walked through re setting hub 4 but no luck and was told my third party router was the issue.
Here is what I have discovered.
when in modem mode and all set up correctly my Asus can not detect connection from hub 4 (port 4) . If I plug in to the hub 4 directly from desktop I can access the hub 4 but no internet. if I reboot I get internet.
Occasionally the hub 4 says no RF connection (no idea what this means) on status page and when in modem mode I can also access it via 192.168.0.1 which should take me to the Asus. When it does this I can access internet whilst plugged in to Asus as if its just passing through.
I have now factory reset the hub 4 and changed password and when I try and access the hub it tells me password is wrong. I try the password on the base and that is wrong also???
I feel the thing is so glitchy
It all worked previously and my set up has not changed.
Has this post helped you out? say thanks by clicking on the Kudos Star. I work for Virgin Media - but all opinions posted here are my own
I have seen other reports of the Hub4 being able to be accessed when in modem mode on 192.168.0.1. What I should do is change your own router to be on 192.168.0.254. This would stop two devices having the same IP address on the sub net which may be causing your problem.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
If your still have trouble with the hub in modem mode you can copy the WAN MAC from your Asus rt ac68u to your PC NIC and connect that to the hub in modem mode to get it working then unplug your PC and connect your router to the hub under the same MAC.
You also said you swapped the CAT5e with CAT6 and that it all went wrong so maybe bad cable.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi