I have upgraded to the 1Gig service and installed the Hub 4 today. I immediately changed the SSID and Password. On re-boot soft or hard the SSID and Password change back to default. Strangely some of my wireless devices still work so I surmise that the change is only happening on 2.4ghz range as sky q can't see the network and that operates at this range. I have no problem with my iPhone which is compatible with 5ghz. Is there an advanced router setting that I'm overlooking?
Welcome back to the community and thanks for taking the time to post your issues here on our forums.
I'm sorry for the issues that you're having at the moment with your connection. I have been able to locate your account and can see that you have an issue with your receiving downstream channels that need a technician visit to resolve.
I can book the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Engineer visited and reset the strength of signals that were affecting my speed. Measured just short of 1 GB/s. Back to original point , last week the hub spontaneously rebooted. Since then I can't recreate the lost configuration. Did I get a firmware upgrade?
I have just received and setup the Hub4 and I have had within 24 hours the SSID and password defaulting to the Virgin ones.Would a solution although not ideal be simply to keep the default Virgin SSID and the password.