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Message 11 of 14
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Re: Hub 4 Keeps Disconnecting (Gaming)

Hi CRiles12, 

Thank you for your post 🙂 

I am sorry you are having issues with this, I can certainly help you with this and book an engineer for you I will pop you over a private message asking for some details and we can go from there 🙂 

Thanks

Zoie

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Message 12 of 14
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Re: Hub 4 Keeps Disconnecting (Gaming)

Hi CRiles12,

Can you please provide me with your account number and what days you are not available, and I can get you booked in 🙂 
Thanks,

Zoie

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Message 13 of 14
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Re: Hub 4 Keeps Disconnecting (Gaming)

Hi CRiles12, 

Thank you for your details looking at your account I can see you are affected by an SNR outage, the estimated fix date is 21 JUL 2020 13:05 and the reference is F008174902, if you are still having issues after the fix date let me know and we can get a tech over for you 🙂

Thanks

Zoie

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Message 14 of 14
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Re: Hub 4 Keeps Disconnecting (Gaming)

Hey,

So I'm still having issues and it actually seems particularly bad today. Has the fault been fixed? If not could you please arrange for an engineer visit?

 

Thanks 

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