Hub 4 Issues

[Anonymous]

Been having a few issues lately and hoping someone can help. 

I’m on Gig1 and Wi-Fi speeds average 500-600mb on most devices. However, last few weeks I have instances where the speeds drop to below 100mb over Wi-Fi. 

Sam Knows shows speed to the Hub far exceeds 1gb so it’s not an issue to the Hub, it appears to be the Hub itself. 

A hard reset seems to make the matter worse. After the reset, speeds drop to below 2mb - so slow that a speed test won’t even run. Ethernet then becomes affected, too. 

A reboot of the Hub seems to fix the issue temporarily. Does any one have any advise, please?

[jbrennand]

Your maximum speed on wifi with the Hub4 is ~500Mbps - as the Hub is only wiffi5. You need wifi6 equipment to get higher speeds.

See this...
https://community.virginmedia.com/t5/Tech-Chatter/Useful-chart-to-show-why-you-will-not-get-1G-on-Wi...

The dropping to 100 may be for other reasons (interference? dropping onto 2.4GHz?).

Ethernet speeds should always be ~950 - if you do it this way.
__________________________________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...