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Hub 4 Issues with connecting

Hi All, I received my new hub 4 on Tuesday as we have moved to the new gig1 line from the 350 line. However, after moving over to the new Hub 4, we have experienced outages consistently, with internet dropping every minute or two on the computers we have connected upstairs. We run an Ethernet cable to the network switch upstairs, which powers a home server upstairs which manages CCTV, and so it has now made that inaccessible outside of the local network now. 

I phoned up the support this morning, and was speaking to one operator who said to me that he agreed that it was the Hub 4 at fault, then another tell me it was the local area - even though there is no error on the service status? 

I have attached a quality monitor on the network here 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3eae389e54380e78b04876698a7546905c...

 

When running the network test through the router settings, it indicates to me that the network has errors, but non of the given solutions work.

I've copied some data from the 'Router Status' section of the network settings if that is of any help?

Thank you for your help. It's just annoying that I am experiencing these problems after upgrading to the 'best' network, and has resulted me in not being able to join work meetings for the whole week...

 

Thanks again.

 

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Re: Hub 4 Issues with connecting

3.0 downstream channels: 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25330750000-1.70000138.605377QAM25625
9202750000-0.40000238.605377QAM2569
10210750000-0.09999838.605377QAM25610
11218750000-0.09999838.605377QAM25611
12226750000-0.50000038.605377QAM25612
13234750000-0.40000238.983261QAM25613
14242750000-0.59999838.605377QAM25614
15250750000-0.70000138.983261QAM25615
16258750000-0.40000238.605377QAM25616
17266750000-0.40000238.983261QAM25617
182747500000.09999838.983261QAM25618
192827500000.00000038.605377QAM25619
20290750000-0.79999938.983261QAM25620
21298750000-0.70000138.983261QAM25621
22306750000-0.79999938.605377QAM25622
23314750000-1.20000138.983261QAM25623
24322750000-1.00000038.605377QAM25624
26370750000-1.70000138.983261QAM25626
27378750000-2.20000138.605377QAM25627
28386750000-2.20000138.605377QAM25628
29394750000-2.29999938.605377QAM25629
30402750000-2.40000238.983261QAM25630
31410750000-1.70000138.605377QAM25631
32418750000-1.70000138.983261QAM25632
33426750000-1.29999938.605377QAM25633
34434750000-0.79999938.983261QAM25634
35442750000-0.79999938.983261QAM25635
364507500000.00000038.983261QAM25636
37458750000-0.09999838.983261QAM25637
38466750000-0.59999838.605377QAM25638
394747500000.00000038.983261QAM25639



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
9Locked2558166200
10Locked2557097200
11Locked2324543600
12Locked2135092100
13Locked2586501200
14Locked2584427600
15Locked328841300
16Locked324911920110
17Locked418632500
18Locked415092900
19Locked316209400
20Locked294941700
21Locked387869300
22Locked389839100
23Locked326370300
24Locked704114400
26Locked723010800
27Locked644141400
28Locked580867200
29Locked699967300
30Locked714225200
31Locked597881000
32Locked612528600
33Locked727585000
34Locked731399800
35Locked570801900
36Locked592023800
37Locked727981000
38Locked718632100
39Locked2681795600



 

 

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Re: Hub 4 Issues with connecting

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked -0.743382082

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000044.5205995120 KSym/sec64QAM9
23260000044.2705995120 KSym/sec64QAM13
33940000044.7705995120 KSym/sec64QAM12
44620000043.7705995120 KSym/sec64QAM11



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0020
2US_TYPE_STDMA0020
3US_TYPE_STDMA0020
4US_TYPE_STDMA0020

 

Many thanks, 

 

Luke

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