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Hub 4 Issue

keehardy
Joining in

on ‎19-01-2022 18:52

I received my Hub 4 today and have activated this, however I have been having issues with 5GHz connections.

At first 5GHz would work on my laptop fine but would not work on any mobile phones, 2GHz is fine, however 5GHZ is no longer showing up at all on my wifi list. Any idea why this is?

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2 REPLIES 2

Stu40
On our wavelength

on ‎19-01-2022 19:14

First of all what type of phone do you have Android or Apple?

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Stu40
On our wavelength
In response to Stu40

on ‎19-01-2022 19:19

If you wish, you can force your Android device to connect to Wi-Fi hotspots using the speedier 5 GHz frequency band. Tap Settings > Wi-Fi, tap the three-dot overflow icon, then tap Advanced > Wi-Fi Frequency Band. Now, pick a band: either 2.4GHz (slower, but longer range) or 5GHz (faster, but shorter range).

On an Apple phone try resetting the network settings? Go to Settings | General | Reset | Reset Network Settings. This will require you to re-enter any wi-fi passwords that you have saved. 

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