Menu
Reply
dowdtw
  • 4
  • 0
  • 0
Joining in
127 Views
Message 1 of 3
Flag for a moderator

Hub 4 Internet Speeds awful

I left a message/post last night but no-one has got back to it yet. 

I have included the Think Broadband Quality monitor for today here.

PLEASE can someone help me get to the bottom of this and fix my internet speeds. Thank you.  

0 Kudos
Reply
jbrennand
  • 20.59K
  • 2.19K
  • 3.63K
Very Insightful Person
Very Insightful Person
86 Views
Message 2 of 3
Flag for a moderator

Re: Hub 4 Internet Speeds awful

BQM looks poor. So Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before but as you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
dowdtw
  • 4
  • 0
  • 0
Joining in
39 Views
Message 3 of 3
Flag for a moderator

Re: Hub 4 Internet Speeds awful

Hi John,

Thanks for getting back to me. Please see below:

Hope this helps.

3.0 Downstream channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

30

402750000

-2.5

39

QAM256

30

1

138750000

-1.8

39

QAM256

1

2

146750000

-1.5

39

QAM256

2

3

154750000

-1.3

39

QAM256

3

4

162750000

-1.3

39

QAM256

4

5

170750000

-1.4

38.6

QAM256

5

6

178750000

-1.4

39

QAM256

6

7

186750000

-1.4

39

QAM256

7

8

194750000

-1.5

40.4

QAM256

8

9

202750000

-1.7

39

QAM256

9

10

210750000

-1.7

39

QAM256

10

11

218750000

-1.7

40.4

QAM256

11

12

226750000

-1.7

39

QAM256

12

13

234750000

-1.6

39

QAM256

13

14

242750000

-1.4

39

QAM256

14

15

250750000

-1.4

40.4

QAM256

15

16

258750000

-1.2

39

QAM256

16

17

266750000

-1.2

39

QAM256

17

18

274750000

-1

39

QAM256

18

19

282750000

-1.5

39

QAM256

19

20

290750000

-1.7

40.4

QAM256

20

21

298750000

-1.6

39

QAM256

21

22

306750000

-1.2

40.4

QAM256

22

23

314750000

-0.9

40.4

QAM256

23

24

322750000

-0.9

39

QAM256

24

25

330750000

-1.2

39

QAM256

25

26

370750000

-1.4

39

QAM256

26

27

378750000

-1.6

40.4

QAM256

27

28

386750000

-1.9

40.4

QAM256

28

29

394750000

-2.3

40.4

QAM256

29

31

410750000

-2.7

39

QAM256

31



3.0 Downstream channels

Channel

Lock Status

RxMER (dB)

Pre RS Errors

Post RS Errors

30

Locked

38.983261

0

0

1

Locked

38.983261

0

0

2

Locked

38.983261

0

0

3

Locked

38.983261

0

0

4

Locked

38.983261

0

0

5

Locked

38.605377

0

0

6

Locked

38.983261

0

0

7

Locked

38.983261

0

0

8

Locked

40.366287

0

0

9

Locked

38.983261

0

0

10

Locked

38.983261

0

0

11

Locked

40.366287

0

0

12

Locked

38.983261

0

0

13

Locked

38.983261

0

0

14

Locked

38.983261

0

0

15

Locked

40.366287

0

0

16

Locked

38.983261

0

0

17

Locked

38.983261

0

0

18

Locked

38.983261

0

0

19

Locked

38.983261

0

0

20

Locked

40.366287

0

0

21

Locked

38.983261

0

0

22

Locked

40.366287

0

0

23

Locked

40.366287

0

0

24

Locked

38.983261

0

0

25

Locked

38.983261

0

0

26

Locked

38.983261

0

0

27

Locked

40.366287

0

0

28

Locked

40.366287

0

0

29

Locked

40.366287

0

0

31

Locked

38.983261

0

0



3.1 Downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

33

86

4K

1680

QAM4096

424



3.1 Downstream channels

Channel ID

Lock Status

RxMER Data (dB)

PLC Power (dBmV)

Correcteds (Active Profile)

Uncorrectables (Active Profile)

33

Locked

41

-3.5

3364534834

6868

 

3.0 Upstream channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

49

5120 KSym/sec

64QAM

4

2

46200000

49.8

5120 KSym/sec

64QAM

3

3

60300000

50.3

5120 KSym/sec

64QAM

1

4

53700000

50

5120 KSym/sec

64QAM

2



3.0 Upstream channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

US_TYPE_STDMA

0

0

0

0

2

US_TYPE_STDMA

0

0

0

0

3

US_TYPE_STDMA

0

0

0

0

4

US_TYPE_STDMA

0

0

0

0

 

Network Log

Time

Priority

Description

Thu 01/01/1970 00:01:26

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 05/02/2021 09:24:14

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 06/02/2021 16:43:15

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 07/02/2021 08:59:06

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed 10/02/2021 12:14:05

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 10; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

0 Kudos
Reply