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Hub 4 Flashing Blue light

Joining in

Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light 

I need help to get my job 4 back up and running 

Has anyone had this problem before? 


Very Insightful Person
Very Insightful Person

First thing is to check for any “known network faults in your location - Try in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @L8tonn 

Thanks for posting and welcome to the community. Sorry to hear of any internet issues. I've done a system check and can see you were impacted by an area issue that is now fixed. Please do let us know if you need further help or assistance.

Best wishes.

Forum Team

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