Menu
Reply
  • 2
  • 0
  • 0
Joining in
1,429 Views
Message 1 of 6
Flag for a moderator

Hub 4 - Connect App/Public Wifi

I've just updated to the Vivid 1GB package/Hub 4.

It seems I can't opt out of public wifi (I can see the "Virgin Media" network has appeared, I had opted out on my old Superhub 3). The option to opt out is missing from the my profile page on My Virgin Media website.

I can't use the VM Connect App (I thought I might be able to unsubscribe there) - it seems to only support the hub 3 - it won't connect to hub 4.

How do I get rid of this thing? I'm not interested in it. Also when will the connect app support the hub 4?

Cheers

0 Kudos
Reply
  • 15.84K
  • 1.79K
  • 3.68K
Very Insightful Person
Very Insightful Person
1,407 Views
Message 2 of 6
Flag for a moderator

Re: Hub 4 - Connect App/Public Wifi

The 1Gig/Hub4 service in Southampton is a trial, so is running outside the normal systems everyone else is using.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

  • 2
  • 0
  • 0
Joining in
1,405 Views
Message 3 of 6
Flag for a moderator

Re: Hub 4 - Connect App/Public Wifi

Intriguing, no step of the process ever told me it was a trial... I just knew it wasn't available everywhere yet. There's no warnings/provisos saying that they don't fully support it yet or that I'm "testing" some kind of pre-release product.

I wonder if VM support can opt me out of public wifi remotely, since the option on their website doesn't seem to exist any more...

0 Kudos
Reply
  • 6.33K
  • 464
  • 1.1K
Hero
1,367 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Hub 4 - Connect App/Public Wifi

Gig1 is not a trial, it's also being rolled out in Manchester and eventually nationwide.

If opt out isn't possible then the only solution is to put the hub 4 into modem mode and use your own router.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
  • 8
  • 1
  • 9
Tuning in
308 Views
Message 5 of 6
Flag for a moderator

Re: Hub 4 - Connect App/Public Wifi

Sorry, I decline to accept that when VM called me to offer me Gig broadband, and charged me for the privellage that I was beta testing it for them. 

Did anybody figure this out? I don't want my SH4 broadcasting to Joe and his mates. Im not buying my own router to concrete over another one of VMs failings. 

0 Kudos
Reply
  • 1.91K
  • 98
  • 178
Forum Team
Forum Team
245 Views
Message 6 of 6
Flag for a moderator

Re: Hub 4 - Connect App/Public Wifi

Sorry you're unhappy scottmattkiely

As Gig1 is  rolled out in more areas now and not a trial I can promise we don't see you as testing it for us.  I can take a look into the issues you're experiencing if you'd like?

Regards


Lee

0 Kudos
Reply