Virgin Media Community

[Bridge1]

I've just updated to the Vivid 1GB package/Hub 4.

It seems I can't opt out of public wifi (I can see the "Virgin Media" network has appeared, I had opted out on my old Superhub 3). The option to opt out is missing from the my profile page on My Virgin Media website.

I can't use the VM Connect App (I thought I might be able to unsubscribe there) - it seems to only support the hub 3 - it won't connect to hub 4.

How do I get rid of this thing? I'm not interested in it. Also when will the connect app support the hub 4?

Cheers

[nodrogd]

The 1Gig/Hub4 service in Southampton is a trial, so is running outside the normal systems everyone else is using.

[Bridge1]

Intriguing, no step of the process ever told me it was a trial... I just knew it wasn't available everywhere yet. There's no warnings/provisos saying that they don't fully support it yet or that I'm "testing" some kind of pre-release product.

I wonder if VM support can opt me out of public wifi remotely, since the option on their website doesn't seem to exist any more...

[Roger_Gooner · Accepted solution]

Gig1 is not a trial, it's also being rolled out in Manchester and eventually nationwide.

If opt out isn't possible then the only solution is to put the hub 4 into modem mode and use your own router.

[scottmattkiely]

Sorry, I decline to accept that when VM called me to offer me Gig broadband, and charged me for the privellage that I was beta testing it for them. 

Did anybody figure this out? I don't want my SH4 broadcasting to Joe and his mates. Im not buying my own router to concrete over another one of VMs failings. 

[Lee_R]

Sorry you're unhappy scottmattkiely

As Gig1 is  rolled out in more areas now and not a trial I can promise we don't see you as testing it for us.  I can take a look into the issues you're experiencing if you'd like?

Regards

Lee