Virgin Media

switchV · Friday

Hi,

Please help!!. VM unfortunately are not helping.

We had problems for months in area, last week it was finally "fixed". For few days it was great and stable. Last 5 days Hub 4 goes to blinking yellow/green, no Internet. Happens few time a day.

Technician came yesterday, check everything and said no problems at home or with Hub. He said problem with mysterious "green box" outside and he will have some other technician checking it later, he can't do it. Later yesterday, somebody called, very polite and helpful and said "green box" had some problems with "low something" and he added "some filter" and now all will be fixed.

Today is nightmare!! Blinking yellow/green every half hour. Internet goes down for several minutes, after this the Hub comes back automatically.

I tried to restart Hub, this did not help.

Can anyone please help? What can I post here for anyone to check my Hub stats? I do have this to share:

March 15 - before technican 1-2 crush.

March 16 - after technician

March 17 - today, nightmare

Please help!!!

No one can work, no one can study here, big tears

Nothing new was install at home, no new devices.

jbrennand · Friday

Do this
___________

Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return then login on the first page up.

Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

switchV · Friday

Network Log
Time Priority Description
Thu 01/01/1970
00:01:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
17:59:47 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:40 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:40 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:20 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
17:37:29 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:16 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:16 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
17:15:31 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:43 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:43 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
16:35:51 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:32 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:32 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
15:38:24 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
15:29:52 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
15:21:10 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:08:04 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:08:04 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
15:11:52 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
15:10:30 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:49 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:49 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
14:31:41 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:28 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:28 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
14:15:04 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:05 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:05 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
13:52:57 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
12:39:32 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:16 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:06:16 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
12:20:10 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:10 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:10 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:19 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023
10:08:18 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 16/03/2023
17:17:27 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:08:14 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:08:14 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 16/03/2023
17:07:15 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970
00:07:18 3 16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=**:**:**:**:**:*2;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

switchV · Friday

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

0

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

0

switchV · Friday

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

3

155000000

3

40.4

QAM256

3

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

3

Locked

40.366287

0

switchV · Friday

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

3	155000000	3	40.4	QAM256	3
1	139000000	3.4	40.9	QAM256	1
2	147000000	3.3	40.9	QAM256	2
4	163000000	3	40.9	QAM256	4
5	171000000	3.2	40.9	QAM256	5
6	179000000	3.4	40.4	QAM256	6
7	187000000	3.4	40.9	QAM256	7
8	195000000	3.6	40.4	QAM256	8
9	203000000	3.6	40.9	QAM256	9
10	211000000	3.7	40.9	QAM256	10
11	219000000	3.4	40.4	QAM256	11
12	227000000	3.4	40.4	QAM256	12
13	235000000	3.5	40.4	QAM256	13
14	243000000	3.4	40.9	QAM256	14
15	251000000	3.5	40.4	QAM256	15
16	259000000	3.6	40.9	QAM256	16
17	267000000	3.8	40.9	QAM256	17
18	275000000	4.1	40.4	QAM256	18
19	283000000	3.7	40.9	QAM256	19
20	291000000	3.7	40.9	QAM256	20
21	299000000	3.8	40.4	QAM256	21
22	307000000	4.2	40.9	QAM256	22
23	315000000	4.2	40.9	QAM256	23
24	323000000	4.4	40.4	QAM256	24
25	331000000	3.9	40.4	QAM256	25
26	339000000	3.9	40.4	QAM256	26
27	347000000	4.2	40.4	QAM256	27
28	355000000	4.5	40.9	QAM256	28
29	363000000	4.7	40.4	QAM256	29
30	371000000	4.8	40.9	QAM256	30
31	379000000	4.9	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

3	Locked	40.366287
1	Locked	40.946209
2	Locked	40.946209
4	Locked	40.946209
5	Locked	40.946209
6	Locked	40.366287
7	Locked	40.946209
8	Locked	40.366287
9	Locked	40.946209
10	Locked	40.946209
11	Locked	40.366287
12	Locked	40.366287
13	Locked	40.366287
14	Locked	40.946209
15	Locked	40.366287
16	Locked	40.946209
17	Locked	40.946209
18	Locked	40.366287
19	Locked	40.946209
20	Locked	40.946209
21	Locked	40.366287
22	Locked	40.946209
23	Locked	40.946209
24	Locked	40.366287
25	Locked	40.366287
26	Locked	40.366287
27	Locked	40.366287
28	Locked	40.946209
29	Locked	40.366287
30	Locked	40.946209
31	Locked	40.366287

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

45

11.2

87241

0

switchV · Friday

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	47.5	5120 KSym/sec	QAM16	12
2	60300000	48.3	5120 KSym/sec	QAM64	4
3	39400000	47.8	5120 KSym/sec	QAM64	9
4	53700000	48.3	5120 KSym/sec	QAM64	5
5	46200000	47.8	5120 KSym/sec	QAM64	6
6	32600000	47.5	5120 KSym/sec	QAM64	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0
6	ATDMA	0	0	0	0

switchV · Friday

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	****46
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	****45
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

switchV · Friday

Network Log

Time Priority Description

Fri 17/03/2023 18:51:17	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:52	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:52	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 18:34:13	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:54	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:54	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 18:17:02	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:00	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:00	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 17:59:47	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:40	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:40	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 17:37:29	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:16	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:16	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 17:15:31	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:43	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:43	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 16:35:51	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:32	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:32	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 15:38:24	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 15:29:52	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 15:21:10	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:04	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:04	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 15:11:52	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 15:10:30	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:49	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:49	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 14:31:41	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:28	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:28	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 14:15:04	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:05	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:07:05	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 13:52:57	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Fri 17/03/2023 12:39:32	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:16	3	16 consecutive T3 timeouts while trying to range on upstream channel 11;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:06:16	3	Ranging Request Retries exhausted;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=::::*:2;CMTS-MAC=0::::*:1;CM-QOS=1.1;CM-VER=3.1;

switchV · Saturday

any suggestions? help?

is my stats OK?

today every 30 min, Internet stops, and take 5-10 for it to resolve itself. this is nightmare and we can't work like this.

Virgin Media

Virgin Media Community

😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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Re: 😭😢 Hub 4 - Blinking Yellow/Green every 40 min, no Internet, help!

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