Menu
Reply
zhoalex999
  • 3
  • 0
  • 0
Joining in
147 Views
Message 1 of 3
Flag for a moderator

Hub 4 2.4ghz signal switches off automatically

Hello. My huv 4 automatically disables 2.4ghz wireless signal. In wireless signal settings I enable it manually. But it keeps switching it off automatically. 5ghz signal is working OK. Can I get some advice how to resolve this issue?

0 Kudos
Reply
jbrennand
  • 22.56K
  • 2.41K
  • 4.04K
Very Insightful Person
Very Insightful Person
127 Views
Message 2 of 3
Flag for a moderator

Re: Hub 4 2.4ghz signal switches off automatically

Try a pinhole reset and see if that sorts it - if not call it in as faulty.
_____________________________________________________

Make sure the 2 passwords on the Hub sticker are still there and legible first !

Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
wolfyccfc
  • 13
  • 1
  • 2
On our wavelength
97 Views
Message 3 of 3
Flag for a moderator

Re: Hub 4 2.4ghz signal switches off automatically

I had this very issue when I upgraded to 1gb service and changed to a hub 4, 2.4 would show up but devices would struggle to connect, I looking in the router setting you would the. See 2.4 had disappeared.after around 3-4 days of trying various things I contacted customer service got an engineer visit booked in. He changed the hub4 over and set up their WiFi plugs for me and all has been good since.

0 Kudos
Reply