Just signed up as a new customer and have been struggling to get the 2.4 GHz working. The technical support is absolutely hopeless. The people are rude. In spite of explaining the issue in detail and being a network engineer myself & having tried all possible options, the person was trying to act smart as if they were speaking to an idiot.
To add, I have already tried all options like different names for 2.5 & 5 ghz network, disabling smart option, changing channels, modes, etc. Nothing works
Got sent a new box today and although this one is broadcasting the 2.4 network, it is not getting connected to the internet. Seems more like a software bug. Looks like will have to waste another hour trying to speak to someone.
If you have had 2 Hubs and the same issue is persisting - and this board is not full of identical complaints - it would seem that this is a problem specific to your set up - no?
Do wired connections work ok and do 5GHz devices connect fine? I am no expert - but wifi being broadcast and not connecting to the network is often a DHCP/DNS issue on the devices being in the wrong "range".
Are you in modem mode with your own router by any chance?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
If you've been sent a new hub you need to keep it plugged in to allow it to activate
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi