Hub 4 1gb bad connection and loss of packets

[Vrod99]

Hi,

So I upgrade to 1gb as I was having issues with hub 3 where I would get disconnected throughout the day and affect my working from home work, So I upgrade to hub 4, and was ok for a few weeks and now it keeps happening again. I been using BQM to monitor and can anyone tell me if this graph look normal or if there is an issue on my connection/ network? Thanks

https://www.thinkbroadband.com/broadband/monitoring/quality/share/35b5a1e6f27f65e4c386877a694f353a7a...

[Martin_N]

Hi Vrod99,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

I have taken a look into this on our side and it will need further investigation. 

I will private message you now to confirm your details. 

^Martin