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GameOverGary
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Hub 4.0 No Modem Mode Option Available?

Hi,

I wanted to set up the Hub 4.0 in Modem Mode and use my own router as the primary. Problem is, there is no Modem Mode in the sidebar.

GameOverGary_0-1622746878375.png

Is this expected? Do I need to call support to get it enabled or something? Or has it been moved somewhere else?

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legacy1
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Alessandro Volta
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Message 2 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Are you in the UK?

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Tudor
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Message 3 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

What’s under “Advance Settings”? VM certainly refer to modem mode as advanced. 


Tudor
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Ernie_C
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Message 4 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

It does have its own menu item:

86702E6D-4D95-4818-9CED-84B3CCAEEC02.png

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GameOverGary
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Message 5 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

I'm in Ireland.

This is what is under Advanced Settings:

GameOverGary_0-1622801717827.png

 

GameOverGary_1-1622801733651.png

 

GameOverGary_2-1622801772505.png

 

I have checked in each of them, and they dont have any Modem Mode option.

One thing to note is that even though the device is a Hub 4, it shows as Hub 2.0 when i have it open in a tab:

GameOverGary_0-1622801913359.png

 

 

 

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lotharmat
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Message 6 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Could be an Irish phenomenon - You'd need to check with https://www.virginmedia.ie/

Can you do a factory reset of the HUB and see if that cures it?

Unplug all ethernet cables

With the power on and the co-ax connected; press and hold the reset switch with a paperclip or sim removal tool for at least 60 seconds.

Allow 10 minutes to reboot, reset and stabilise



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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lotharmat
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Message 7 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Is this your modem?

https://www.virginmedia.ie/customer-support/support-by-products/broadband/virgin-media-hubs/virgin-m...



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Hub 3 - Modem Mode - TP-Link Archer C7

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GameOverGary
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Message 8 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Oh is this forum just for UK?
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GameOverGary
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Message 9 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Yep - thats it exactly. We upgraded to the 1Gb line and they replaced our Hub 3.0 with this one.
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jpeg1
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Message 10 of 18
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Re: Hub 4.0 No Modem Mode Option Available?

Yes.

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