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Hub 3

Joining in

Just posted so sorry for going on. Looked at a couple of other messages and comments on the forum and it seems like it’s quite a common occurrence whilst using virgin broadband. Hubs are sub standard ( mines got permanent red light on) tried phoning waited almost an hour no joy. Surely if it’s a sub standard service we should be able to opt out of our contract. We are not receiving what we signed up for



Login to the Hub 3's - menu at

Run the Hub's diagnostics, what is reported for the Hub's operating temperature ?

Forum Team
Forum Team

Hello Kiwi63


Sorry to hear of the Hub issues experienced, we appreciate you raising this via the forums given the red light issue.


We’re eager to assist with this, I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums.