Hub 3

[Kiwi63]

Just posted so sorry for going on. Looked at a couple of other messages and comments on the forum and it seems like it’s quite a common occurrence whilst using virgin broadband. Hubs are sub standard ( mines got permanent red light on) tried phoning waited almost an hour no joy. Surely if it’s a sub standard service we should be able to opt out of our contract. We are not receiving what we signed up for

[Client62]

Login to the Hub 3's - menu at http://192.168.0.1/

Run the Hub's diagnostics, what is reported for the Hub's operating temperature ?

[Robert_P]

Hello Kiwi63

Sorry to hear of the Hub issues experienced, we appreciate you raising this via the forums given the red light issue.

We’re eager to assist with this, I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums. 

Rob