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Davies13
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Hub 3

My Hub 3 had a white power light which recently changed to orange but is now red. Not moved it at all; in open and airy position. Any ideas please?

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Z92
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Re: Hub 3

Unplug it from the wall, leave it a few minutes and then plug it back in.

If it stays red it'll be new hub time unless you have configured it for modem mode.

 

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lotharmat
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Re: Hub 3

Aye - usually a sign that the hub thinks that it is overheating (if in router mode)



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Hub 3 - Modem Mode - TP-Link Archer C7

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Davies13
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Re: Hub 3

Thanks for your reply but how do I find out if it's in router mode or modem mode (mentioned by other reply)?

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lotharmat
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Re: Hub 3

Are you accessing WiFi through the hub or your own router?

 

If it is the hub then you are in router mode!

 




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Hub 3 - Modem Mode - TP-Link Archer C7

Zak_M
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Re: Hub 3

Good afternoon @Davies13 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your hub. 

 

A red light normally means that the hub is over heating, I have taken the opportunity to get a an engineer out to you so that we can get this replaced. 

 

Kind regards,

Zak_M

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Davies13
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Re: Hub 3

Hello Zak-m

Thanks for your reply.

Any idea of date and time slot when an engineer will call please? 

Davies13

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Zak_M
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Re: Hub 3

Sorry @Davies13 

 

I should have said, you can find this via your my virgin media account. 

 

Kind regards,

Zak_M

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Davies13
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Re: Hub 3

Hi Zak-M

Will this info be in the 'my orders & appointments' section of my account?

Thanks.

 

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lotharmat
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Re: Hub 3

I think that's where they usually end up!!




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Hub 3 - Modem Mode - TP-Link Archer C7