Hello, I still have the problem with WiFi disconnecting. I was told to reset the router but it made no difference. I have noticed that when the WiFi disconnects the green WiFi symbol is steady for a few seconds then it flashes intermittently but the white light at the base of the router is steady white. I thought that the ethernet connected devices lost WiFi as well but they don't.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
One of your four upstream channels hasn't negotiated a QAM of 64, which it should.. you also have some post-rs errors, so the connection isn't perfect but it's also not terrible - it's not dissimilar to my own and VM didn't think it warranted an engineer visit.. in fairness, my own connection works for the most part, i just get some packetloss here and there (which i'd love to get rid of, but there we go..)
If it's just the wifi that is causing drop-outs and ethernet connected devices get acceptable service, then you have two options
1. you can play about with the wifi settings on the hub, split the bands, disable channel optimisation and hope that the resulting separated 2.4 and 5ghz signals give your devices a better service or
2. buy yourself a decent wifi router/mesh system and never look back 😛
for option 1.. log into http://192.168.0.1 and navigate to advanced -> wireless -> smart wifi - tick the box to disable channel optimisation and save. then navigate to advanced -> wireless and rename the two networks in there - you could just append _2 and _5 - click apply and restart the hub.. you will now see two wifi networks - connect devices to these networks.
5ghz is usually a lot faster but has shorter range, so if your device shows that as an option, use it, but be mindful of range..