Hub 3 wont reset

[deego]

Can anyone help please ?, my hub 3 won't reset no matter what. Even a remote reset hasn't resolved the issue !. Its showing the red/magenta light in router mode and as it stands I don't know if its overheating or not, is this a potential fire risk ?

[Client62]

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/  
use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

[Adri_G]

Hi, deego.
Thanks for taking the time to post on our help forums and welcome back to the community.

We're sorry to hear of the issues with the red light persisting on your hub 3, we'd love to see how to best assist with this.
I'll send you a PM here shortly to have a closer look into this for you.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

[deego]

Thanks Client62, it's sorted now. It got replaced 👍