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Hub 3 wifi spikes and drop outs

I keep having ping spikes during gaming and the wifi keeps dropping out every hour. I've tried doing the pin reset and to separate 5g and 2g by turning off the optimisation (both have the same problem). Every hour or so the wifi keeps completely dropping off and it takes a good minute to reconnect again. I've tried different computers and also bought a new PCIE wifi Card and the problem persists. The download/upload speed is unaffected and is at maximum.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3da52ae0c4bf4c3a61a31228068bfea6f72b285a-22-11-2020

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000003.236256 qam9
2211000000336256 qam10
3219000000336256 qam11
42270000002.236256 qam12
52350000002.236256 qam13
62430000002.536256 qam14
7251000000337256 qam15
82590000003.236256 qam16
92670000003.537256 qam17
102750000003.237256 qam18
112830000003.737256 qam19
12291000000437256 qam20
132990000004.337256 qam21
143070000004.537256 qam22
153150000004.837256 qam23
163230000004.937256 qam24
174270000003.237256 qam25
184350000002.737256 qam26
194430000002.537256 qam27
20451000000337256 qam28
214590000002.537256 qam29
224670000002.737256 qam30
234750000003.738256 qam31
244830000002.738256 qam32

 



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Re: Hub 3 wifi spikes and drop outs

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 36.6 5 0
2 Locked 36.6 8 0
3 Locked 36.6 9 0
4 Locked 36.6 3 0
5 Locked 36.3 9 0
6 Locked 36.6 10 0
7 Locked 37.3 8 0
8 Locked 36.6 7 0
9 Locked 37.3 7 0
10 Locked 37.3 5 0
11 Locked 37.3 4 0
12 Locked 37.3 6 0
13 Locked 37.6 5 0
14 Locked 37.6 10 0
15 Locked 37.3 7 0
16 Locked 37.6 2 0
17 Locked 37.6 8 0
18 Locked 37.6 6 0
19 Locked 37.3 6 0
20 Locked 37.6 8 0
21 Locked 37.6 6 0
22 Locked 37.6 4 0
23 Locked 38.6 1 0
24 Locked 38.6 11 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 45.5 5120 64 qam 2
2 25799941 46 5120 64 qam 4
3 46200000 45.5 5120 64 qam 1
4 32600000 45.5 5120 64 qam 3



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060-b.cm



Primary Downstream Service Flow
SFID 377752
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0



Primary Upstream Service Flow
SFID 377751
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
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