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Stvnotworking
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Hub 3 upgrade constant disconnections

Hi 

I upgraded to the Hub 3 and 350mb connection this week.

internet now cuts out constantly, Tv signal was pixelated during the England match, so not happy.

my hub is in modem mode, can you assist please, my hub status is below. I cant post all the information as the board only allows 2000 chars max🙁

 

 

Time Priority Description

29/06/2021 22:12:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:22:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:22:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:16:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:15:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:15:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:04:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 21:02:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:05:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 19:00:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 18:59:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 18:59:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 18:59:28Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
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SteNix2020
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Re: Hub 3 upgrade constant disconnections

If you split the stats into 3/4 posts someone will come by and cast there experienced eye over them for you to see if there's any discrepancies.

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Stvnotworking
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Re: Hub 3 upgrade constant disconnections

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000005.940256 qam1
21470000005.540256 qam2
31550000005.640256 qam3
41630000005.540256 qam4
51710000005.640256 qam5
61790000005.940256 qam6
7187000000640256 qam7
81950000005.940256 qam8
92030000005.640256 qam9
102110000005.540256 qam10
112190000005.440256 qam11
122270000005.440256 qam12
132350000005.540256 qam13
142430000005.540256 qam14
15251000000540256 qam15
162590000004.840256 qam16
172670000004.840256 qam17
182750000004.840256 qam18
19283000000540256 qam19
20291000000540256 qam20
212990000005.140256 qam21
223070000005.140256 qam22
233150000005.440256 qam23
243230000005.140256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9458713159218
2Locked40.9421929165123
3Locked40.3387718166044
4Locked40.9358799164968
5Locked40.3339211160251
6Locked40.3321649159574
7Locked40.9305914158205
8Locked40.3281859155748
9Locked40.9264559155838
10Locked40.9255747152164
11Locked40.9246043145419
12Locked40.9234172143474
13Locked40.9223091151989
14Locked40.9220085149999
15Locked40.3211711149071
16Locked40.9204513151473
17Locked40.3196796149776
18Locked40.3185159144732
19Locked40.3178409153453
20Locked40.3172084151177
21Locked40.9171331150719
22Locked40.9161489154631
23Locked40.3158397153672
24Locked40.9153692153153

 

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Stvnotworking
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Re: Hub 3 upgrade constant disconnections

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030007849.8512064 qam1
25369984449.5512064 qam2
34620009648.5512064 qam3
43940000048.3512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0030
4ATDMA0030
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Stvnotworking
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Re: Hub 3 upgrade constant disconnections

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm


Primary Downstream Service Flow
SFID385618
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID385617
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Stvnotworking
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Re: Hub 3 upgrade constant disconnections

I have split the config data into multiple posts

lotharmat
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Re: Hub 3 upgrade constant disconnections

Power levels all look fine and in spec!

The postRS errors will likely be caused by noise ingress which is causing the Hub to lose connection to the CMTS!

The Timeouts and the RCS (downstream problems) in the log point to an engineer being needed!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Stvnotworking
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Re: Hub 3 upgrade constant disconnections

Ok, Thanks for your help

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lotharmat
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Re: Hub 3 upgrade constant disconnections

No probs! Hang tight for a VM Forum Rep to get to it!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Molly_G
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Re: Hub 3 upgrade constant disconnections

Hey @Stvnotworking,

 

Many thanks for your recent post and welcome to the forums! I'm so sorry to hear of the issues you've been experiencing with your new Hub 3.

 

I've been able to locate your account using the details you've registered to forums with and looks like there's an engineer booked in to change the set-up.

 

Hopefully this manages to improve things for you but if you do have further issues following this please let us know - we'd be happy to help.

 

Kind regards,

Molly_G
Forum Team



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