Menu
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
258 Views
Message 1 of 10
Flag for a moderator

Hub 3 restarts daily

Last 2 weeks my Hub 3 is restarting one or more times every single day for more than 10 days already. I did several restarts (power off, all cables disconnect and reconnect), factory resets and the result is the same. In the beginning restarts were only in the evening (20:00 to 22:00), but from this weekend the resarts occurs in the mornings and the afternoons also.

Tags (1)
0 Kudos
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
256 Views
Message 2 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029999644.5512064 qam1
23940001744.5512064 qam4
34620001744.5512064 qam3
45370000044.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000
Tags (1)
0 Kudos
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
254 Views
Message 3 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12907500001.436256 qam20
21387500005.938256 qam1
31467500005.938256 qam2
41547500005.538256 qam3
5162750000538256 qam4
61707500004.838256 qam5
71787500004.537256 qam6
81867500004.437256 qam7
9194750000437256 qam8
102027500003.537256 qam9
112107500003.237256 qam10
12218750000337256 qam11
132267500002.737256 qam12
142347500002.537256 qam13
152427500002.236256 qam14
16250750000236256 qam15
172587500001.737256 qam16
182667500001.537256 qam17
192747500001.536256 qam18
202827500001.236256 qam19
212987500001.436256 qam21
223067500001.536256 qam22
233147500001.536256 qam23
243227500001.536256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.3100
2Locked38.660
3Locked38.640
4Locked38.6180
5Locked38.640
6Locked38.960
7Locked37.650
8Locked37.350
9Locked37.650
10Locked37.660
11Locked37.3130
12Locked37.640
13Locked37.350
14Locked37.360
15Locked36.640
16Locked36.340
17Locked37.360
18Locked37.340
19Locked36.660
20Locked36.6150
21Locked36.3110
22Locked36.360
23Locked36.650
24Locked36.380
Tags (1)
0 Kudos
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
253 Views
Message 4 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Network Log

Time Priority Description

15/06/2021 11:55:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 10:38:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 10:37:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 16:38:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2021 09:17:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 05:21:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 19:01:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 13:48:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 06:21:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 06:21:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:45:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 05:08:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 05:08:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 20:49:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 03:31:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 03:31:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 02:43:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 15:31:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 15:31:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 12:21:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-
Tags (1)
0 Kudos
Reply
jbrennand
  • 23.83K
  • 2.53K
  • 4.32K
Very Insightful Person
Very Insightful Person
243 Views
Message 5 of 10
Flag for a moderator

Re: Hub 3 restarts daily

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
231 Views
Message 6 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Thank you, John for your answer.

I did setup BQM about an hour ago. Here is the link for live graph:

BQM Live Graph 

Hope this can help.

I am real conserned what can be the reason for the Hub 3 to restart itself at random time (i.e.white light starts blinking, than become green, a green WiFi and arrows lights shows up etc.)

0 Kudos
Reply
metodi
  • 8
  • 0
  • 0
Tuning in
158 Views
Message 7 of 10
Flag for a moderator

Re: Hub 3 restarts daily

24-hours snapshot with 2 Hub restarts arountt the red lines times.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/52a4b53aa9bce2a3ef01822510845ef178...

metodi_0-1623869976421.png

 

0 Kudos
Reply
David_Bn
  • 5.37K
  • 247
  • 445
Forum Team
Forum Team
118 Views
Message 8 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Thanks for your post metodi and I'm sorry to her your hub is restarting

 

I've looked into the status of the hub and everything appears to be within spec.

 

I've ran through a flow on our systems and have been asked if a pin holepin hole reset can be performed.

 

Can you please attempt another one for me and also double check the cabling on the hub and on the white box inside of your property?

 

Kindest regards,

 

David_Bn

metodi
  • 8
  • 0
  • 0
Tuning in
102 Views
Message 9 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Thanks @David_Bn,

After the hub restarted again today around 6 pm I did what you asked - checked the cabling on both side in the flat and that performed a  pin holepin hole reset. Less than an hour after the reset the hub restarted again 😞

metodi_0-1623955922759.png

Any other sugesstions what can help?

0 Kudos
Reply
Laurie_C
  • 805
  • 27
  • 78
Forum Team
Forum Team
94 Views
Message 10 of 10
Flag for a moderator

Re: Hub 3 restarts daily

Hi metodi,

 

Thanks for confirming this. I'm going to book an engineer appointment for you so that we can take a closer look at things for you. I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply