Last 2 weeks my Hub 3 is restarting one or more times every single day for more than 10 days already. I did several restarts (power off, all cables disconnect and reconnect), factory resets and the result is the same. In the beginning restarts were only in the evening (20:00 to 22:00), but from this weekend the resarts occurs in the mornings and the afternoons also.
If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
After the hub restarted again today around 6 pm I did what you asked - checked the cabling on both side in the flat and that performed a pin holepin hole reset. Less than an hour after the reset the hub restarted again 😞
Thanks for confirming this. I'm going to book an engineer appointment for you so that we can take a closer look at things for you. I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.