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Reversal87
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Hub 3 resets / drops connection at the same time every night

I've recently noticed that my Hub 3 router is resetting at roughly the same time every night (between 12 and 1am). It usually takes around 10 minutes for it to reset then works as normal.

I can see this has been reported a few times and an engineer visit is usually required.

BQM Monitor - this is more or less identical each day.

Network Log

Time Priority Description

15/01/2021 09:33:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 09:33:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 09:32:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 09:32:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 17:44:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 17:44:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 17:21:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 17:21:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:59:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:59:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:54:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:54:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:50:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:50:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:44:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:44:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:31:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:31:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:28:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 16:28:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream and upstream channel data to follow due to message length restrictions

Any advice would be greatly appreciated!

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Reversal87
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Re: Hub 3 resets / drops connection at the same time every night

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000003.940256 qam9
22110000003.540256 qam10
32190000003.233256 qam11
42270000003.232256 qam12
52350000002.240256 qam13
62430000001.240256 qam14
7251000000240256 qam15
82590000002.240256 qam16
92670000002.540256 qam17
102750000002.240256 qam18
112830000002.540256 qam19
122910000002.740256 qam20
132990000002.940256 qam21
143070000002.440256 qam22
153150000002.240256 qam23
163230000002.740256 qam24
17331000000340256 qam25
183710000001.540256 qam26
193790000001.740256 qam27
203870000001.440256 qam28
213950000001.740256 qam29
224030000001.440256 qam30
234110000001.240256 qam31
244190000001.440256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3490
2Locked40.9590
3Locked33.414392201029096
4Locked32.4131369321413273
5Locked40.92630
6Locked40.3134344
7Locked40.3290
8Locked40.3130
9Locked40.970
10Locked40.9120
11Locked40.970
12Locked40.970
13Locked40.3400
14Locked40.3290
15Locked40.9270
16Locked40.9610
17Locked40.910511
18Locked40.970
19Locked40.960
20Locked40.3110
21Locked40.3120
22Locked40.9130
23Locked40.990
24Locked40.9110

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620001045.3512064 qam1
23260000044.8512064 qam3
32580007444.5512064 qam4
43940000045512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Reversal87
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Re: Hub 3 resets / drops connection at the same time every night

Just wanted to also mention that connection drops for both wired and wireless connections.

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