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Hub 3 red light

Just joined

Hi, I am having a real tough time keeping my Wi-Fi connected to my devices. 

it is very intermittent and keeps dropping out. My Hub 3 has a solid red light for a week now and it seems like each day goes by it gets worse. It’s in an open space and far away from anything that could cause interference. 

it’s so difficult to get through to customer service so thought I’d try here. 



Mario Marques


Forum Team (Retired)
Forum Team (Retired)

Hello Jocan22, thank you for joining our help forums and for your first post here.
A warm welcome to the VM community, we're delighted to have you on board! 🙂

We're sorry to hear of the connection issues you're experiencing and that your hub 3 has a solid red light on, we'd be eager to best assist with this issue.

Could you please kindly confirm if you're tried to either reboot or reset your hub as seen here, to see if this helps improve things?

Please, let us know and we'll be happy to advise more from there.

Forum Team

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