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Hub 3 red light

Ruth_JB
Tuning in

For weeks now my hub 3 has a red light and I'm suffering poor internet, even when in the same room as the hub. It's not hot, not in modem mode and well ventilated. I'm forever seeing if restarting helps, it doesn't and if I log online it just says there's an issue with my connection and to check back in 23 hours. Not helpful when I've been suffering this for weeks working from home! 

Any fixes for this? 

2 REPLIES 2

Steven_L
Forum Team
Forum Team

Hey Ruth_JB,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’ve been having with your router for the last few weeks.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

Steven_L
Forum Team
Forum Team

Thanks for confirming your details via private message Ruth_JB. 

I have arranged a technician appointment for you and it can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. You can also check your appointments via the 'My Virgin Media' app.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L