Virgin Media Community

[johnsimp51]

I have had a constant red light (power) on my hub for over a week. My hub is NOT hot. Its placed exactly as required and my Internet is working fine. I've switched it off and left it for 10-15 minutes a few times. I suspect its a faulty hub and/or its on its way out. Can't get thru to customer support to speak to a human. Any suggestions ?

[Cardiffman281]

I have the same issue John. If you get a resolution please let me know. Thanks. 

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-red-power-light-on/td-p/4607399

[John_GS]

Hi @johnsimp51

Thanks for posting and welcome to the community.

I've checked this here and we're investigating this. If you're not having any service issues and the hub isn't hot or overheating then please do not worry.

Kind regards,