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Hub 3 red light

over the last few months, my hub 3 has a red light constantly on the front (this used to be white)

i have check for issues in my area, reset the box and removed cables and put them back and nothing seems to have resolved it. i have read online that the red light is due to the hub overheating. the hub sits away from the v6 box and stand on it own on top of a stand so unsure why this has happened.

i have tried to contact technical support over the last 2 days but the online chat throws me off after a few hours and have tried to call without success.

i appreciate that due to the pandemic, there is limited staff in the office, so thought i would ask the question on here to see whether anyone had any ideas to resolve this as worried that its unsafe to be in the house.

 

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Re: Hub 3 red light

a red light usually means the hub is over heating - you need a replacement - will flag the thread

____________________

Tony
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Re: Hub 3 red light

Good monring @rmarsh20 

 

The red hub light would sound as though the hub is over heating. 

 

Using the information you have signed up for VM with, I have taken a look into this, I have taken the opportunity to send you out a replacement hub 3. 

 

It will be with you in the next 3-5 business days. 

 

Kind regards,

Zak_M

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Re: Hub 3 red light

thank you @Zak_M

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Re: Hub 3 red light

No problem at all @rmarsh20 

 

Ill pop back next week and check that you have received the hub.

 

Kind regards,

Zak_M

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Re: Hub 3 red light

Good morning @rmarsh20 

 

I just wanted to check in and see if you have received the hub and if so, how are things looking since? 

 

Kind regards,

Zak_M

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