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Burgess409
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Hub 3 permanent red light tried all the suggestions

Hub 3 has a permanent red light and WiFi constantly drop in and out 

tried resetting and other suggestions but nothing works

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Beth_G
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Message 2 of 17
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Re: Hub 3 permanent red light tried all the suggestions

Hi Burgess409,

 

Welcome to the Community Forums, thanks for your post.

 

I'm sorry to hear your hub is overheating. I've been able to find your account and I have arranged the next available engineer visit for you so the hub can be looked at and replaced if needed. You can find your appointment time slot via your online My Virgin Media account.

 

Let me know if we can help with anything else!

 

Beth

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lotharmat
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Re: Hub 3 permanent red light tried all the suggestions

Until it is replaced - I wouldn't leave it on overnight!




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Hub 3 - Modem Mode - TP-Link Archer C7

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Burgess409
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Re: Hub 3 permanent red light tried all the suggestions

It’s been like it a couple of weeks and isn’t at all hot so I don’t think it’s an over heating issue and many thanks for your response

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Sofia_B
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Re: Hub 3 permanent red light tried all the suggestions

Thanks for coming back to us @Burgess409

 

I'm very sorry to hear this, how did the appointment with the engineer go? 

 

Thanks,

Sofia
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Burgess409
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Re: Hub 3 permanent red light tried all the suggestions

The appointment is for Saturday morning I also have a problem with missing channels with fault code w02 so hopefully he may be able to sort this at the same time 

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Sofia_B
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Message 7 of 17
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Re: Hub 3 permanent red light tried all the suggestions

Thanks for confirming @Burgess409

 

Ah no, that's not ideal apologies about that. Have you followed the troubleshooting methods for this here

 

This may be due to the Wi-Fi issues you're currently experiencing, has this recently dropped out? 

 

Thanks,

Sofia
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Burgess409
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Re: Hub 3 permanent red light tried all the suggestions

I’ve had my engineer visit and hopefully he has found the issue but as far as the red light on my router he said it didn’t matter all was working ok 

personally a red light is a warning and he did say if it really bothers us contact VM and get them to send us a new one which I think is what I need to do 

I asked him why our WiFi is so bad around the house despite having the virgin boosters in the house and his suggestion was install a mesh network and VM MAY SUPPLY them as we are an omph customer so that is definitely something we need to do 

 

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lotharmat
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Message 9 of 17
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Re: Hub 3 permanent red light tried all the suggestions

I'd definitely get it replaced - If it *is* overheating; it could be a fire risk! Not a risk I'd want to take personally!




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Gareth_L
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Message 10 of 17
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Re: Hub 3 permanent red light tried all the suggestions

Hello Burgess409

Thanks for the explanation regarding the Technicians visit 

I have had a look at your account and you are not on the same bundle as an oomph package 

If you were to order some pods to improve the service it would be a monthly charge 

This would need to be done by our Customer Service Teams as we are unable to change packages here 

I can however arrange for a replacement Hub to be sent out, which will be with you in the next 5 working days 

Gareth_L

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