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Del_C
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Hub 3 overheating

Hi

My hub 3 has consistently had the solid red overheating for the past 6 weeks despite multiple reboots and being in the same well ventilated area. It's also started dropping WiFi connection during video calls which is impacting on my work. I see from other threads that this has affected many other people. What's the best way to get a replacement hub ordered? 

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Ayisha_B
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Re: Hub 3 overheating

Hi @Del_C

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear your hub is displaying the red light which would usually indicate it is overheating. 

 

I will pop you a PM now to confirm some details so we can get a technician booked out and get this replaced if required. 

 

Hope to hear from you soon 🙂

Ayisha_B
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Ayisha_B
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Re: Hub 3 overheating

Thanks for providing the details as requested via PM @Del_C

 

All done for you. I have booked a technician to come out to check this further. Should you find the time and date unsuitable, feel free to re-schedule via your online account

 

Let us know how the visit goes and enjoy the weekend 🙂 

 

Ayisha_B
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Del_C
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Re: Hub 3 overheating

This has been sorted now, the engineer replaced my hub and also checked my connection. Been working fine for the last couple of days

Thanks

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legacy1
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Re: Hub 3 overheating

It VM a little worried that the newer hubs are over heating? seems old super hubs don't have this problem maybe a rethink about cooling is needed and not cheap out on how much heatsink you can get away with.🤒     

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Paul_DN
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Re: Hub 3 overheating

Hi Del,

 

Thank you for reaching back out to us with a update, glad to hear the technician has resolved your issue with a new hub and a full check.

 

If you do have any further issues do not hesitate to let us know.

 

Regards

 

Paul.

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