Virgin Media Community

[manuelsal]

A few months back I upgraded my BB and VM sent me a Hub 3 to replace my Hub2.

At first I tried to set modem mode but it wasn't working fine with my router, so I decided to keep as router and connect my router to it using LAN to WAN connection.

This configuration worked until before Christmas I started having problems and as some point my router stopped getting the DHCP assigned by the VM router.

Today also my TV, suddenly stopped working wired, but I could connect using WiFi, also there the TV just used its own default IP as none was assigned.

The front led is orange, I tried to reset the repute many times and still no joy. WiFi works, some Ethernet wired devices do work as well, some other are not.

In modem mode, it is assigning my public IP address to my laptop but not to my personal router.

I think I am left with the only option to get someone from VM to look at it or try a replacement.

Suggestions?

[gary_dexter]

If your virgin hub is in router mode then your own router needs to be setup in AP/Bridge mode.

In modem mode only one device can be connected to the hubs Ethernet port as well.

[manuelsal]

Thank you for the reply, can you be more specific though?

My router wan port was configured to use DHCP, then I also have my LAN and the VM router network would be bridged to the LAN, which is how it was working when it is configured as router instead of modem.

[gary_dexter]

If you have 2 routers acting as routers you’ll get double-NAT and DHCP issues. Much like you’re probably having now.

You have 2 options:

1. Keep the hub in router mode and put your own router in AP/Bridge mode
Or
2. Put the hub in modem mode and run your own router as the router. All wired LAN connections must then be made to your own router not the hub, and only your router can be connected to the hubs Ethernet port, nothing else.

[manuelsal]

Thanks, so I can confirm the confirmation I am trying to get to work is your described 2.

VM router set to modem mode, ETH cable connected from VM to my personal router WAN port. This way my router gets no IP address assigned.

I gave up on configuration 2. And tries to use configuration 1, I removed my router all together, but some device can't get an ip assigned. My TV was connected 2 hours ago, the network dropped i rebooted it and it can't now get an IP address from the VM router. So I enabled WiFi and now it is connecting again using the WiFi.

[gary_dexter]

Factory reset the hub. Then setup Option 2.

[legacy1]

What own router do you have?

If you got modem mode working with a laptop you can copy its MAC to your WAN settings to clone MAC option.