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Hub 3 not working

Our router has stopped working, will not even turn on and when trying to get help on virgins customer phone line, no help was given

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Alessandro Volta
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Re: Hub 3 not working

What does “ no help was given” mean?


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Re: Hub 3 not working

Sat on the phone for 15 minutes with automated messages just for them to tell me to plug the router in properly?

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Alessandro Volta
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Re: Hub 3 not working

Call back again. 


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Re: Hub 3 not working

Hi Ashleyhunt123, 

Thanks for your post and welcome to our community. 

Very sorry you've been having some issues and for the delay in replying, we have been busier than usual. 

I've had a look at the back end of things and can see that you've spoken to the team since posting who have helped further. 

 

Please do let us know if you need anything else. 

Emma_C - Forum Team
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