My Hub 3 modem has stopped working & showing a red light indicating overheating. I have turned it off for a while & reset it to no avail. It is in the open and has just stopped working. I can’t see anywhere on the VM website to report this. I am currently using my phone.
Many thanks for all of your help - I did manage to speak to VM at 8am - as advised - and had a new hub delivered & set up within 36hrs - which I was very pleased with.
What wasn’t so helpful is that I use the hub in modem mode as I have a Netgear Orbi router & mesh system. The set-up instructions explained how to set the hub up as a modem - BUT failed to mention that a red (magenta?) light is displayed when in this mode. This did worry me as on the VM website this indicates overheating - however my wi-if was working fine. It was only by googling this situation was I reassured that it’s ‘normal’ in this mode. It would be helpful if this information was added to the hub set-up information for when the hub is used a modem.