Virgin Media Community

[Barry_easton]

Just got my virgin fibre broadband installed on saturday by an engineer and can't get the connect app to connect to the hub, keeps saying hub 3 not found, tried resetting hub, clearing app data etc and also deleting / reinstalling the app and still not connecting.

[Client62]

The Hub 3 is not the problem, save yourself the down time Hub resets will not fix this one.

The VM Connect app is quite flaky - it will connect it might take a few days.

Manage the Hub 3 at http://192.168.0.1  - the Hub 3 password in the numeric one from the sticker on the bottom side.

Speed test the Hub with https://www.samknows.com/realspeed/   once the test starts click Run full test to see all the figures

Info on local faults is available at : 0800 561 0061 - this is an automated service.