Hello I've only had virgin fibre installed for 3 weeks or so but it has been a nightmare so far. The first week the hub 3 disconnected so I booked a technician to come out but the next morning it came back online so I cancelled it. The same thing has happened again where it says internet access denied and the green lights alternate and flash on the hub 3, I've tried everything rebooting etc but no luck... I'm currently isolating at the moment so i can't even book a technician for another week.. any help cheers dan
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Still nothing... I rang other day to be told it was a problem at my property.. got a message to say it was back online last night which it wasn't.. Rang again today and its apparently issues in my local area... Just don't know what to believe anymore