We’ve been with Virgin for just over two weeks and have had nothing but problems. So much so we’re considering going back to sky broadband! The first day the engineer installed everything was great at 350mbps on WiFi and had the option of both bandwidths showing on the WiFi settings on our devices. The next day it said something went wrong and someone else is logged in - which they’re not! Was told to hard reset then everything went to pot! No separate bandwidths, WiFi speed of 100-190mbps and having to daily reboot the hub. Spoke to virgin a few times and just keep getting fobbed off. It’s like when the engineer installed the hub he had put in settings on the hub for us to get the speeds we were getting and the reset has knackered the hub. Could anyone help to get the hub back to how it was if not it’s back to sky we go.