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Hub 3 - main LED is always red - but all is working. Is this normal?

philt
Dialled in

Should the Hub 3's main LED be white when running normally?   ours has never been white - always red.
I recently read some info about it being red when there is a fault and white when no faults.

The hub is working - I just wondered if the permanent red status indicates a fault that we haven't been impacted by yet?

5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

Please do a pin hole reset of the hub. If the red LED remains the hub will need replacing. Please report back.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Vikki_M
Forum Team
Forum Team

Hi philt

 

Thank you for your post and welcome back to our community. 

I am sorry to hear about the issues you are having with the hub light. 
Please follow the below steps in the following order.
 

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 
 
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then the router will need replacing. 

Please let us know and we can arrange the replacement if required. 
 

Vikki - Forum Team


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philt
Dialled in

I don't think you read the post - The hub is working fine. I cannot see any issues.
I just queried if the red light indicates something I may have missed.

Just that the light is red instead of white.


For the record - I have powered off/on and still the same ... all working, light is RED.

Hi philt,

 

I did read the post, the red light does indicate an issue even if the service is working fine (The red light indicates that either the router is overheating, or there's an issue with the connection to the LED.) 

Thanks for following the steps.

As the light is still red this will need replacing.

I will send you a private message now.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Hi philt,

 

Thanks for getting back to me privately.

 

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app.

 

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the faults as not being caused by our network/equipment

The technician discovers that the fault or problem relates to your equipment

The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

 

Please ensure that someone over the age of 18 is at the property for the time the engineer is there.

Do please let us know how the appointment goes.

Take care.


 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide