Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream and Upstream tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
thanks for getting in touch, since posting the resetting got worse so I ended up calling again last Thursday and the guy on the tech team ran some tests and said he would send out a new router. this arrived Saturday and I installed it as instructed only to find the house phone line didn't work. Rang up on my mobile (as no phone line) guy again said he could see a problem virgins end and they would fix it and tell me when they had. Late Saturday night I get a call to say phone lines were fixed, so I thanked them for sorting it out and letting us know then I explained the router was still resetting not as much but still doing it he ran some tests and said they would look into it. This has now been going on for over 10 weeks I have been with from the beginning when it was blueyonder and I have never had any problems until 10 weeks ago. I now see on the forum that I'm not alone with this particular problem
I reset with the pin-hole button on the back of the router and it hasn't spontaneously rebooted since, about 5 days.
This also caused me to revert back to firmware 9.1.1811.401 from, I think, 9.1.1912.302. That may or may not be relevant.........
Typically the f/w will revert from a NMS rollout to previous “config” software Version rollout when Reset is performed. Often see the more regular naive/inexperienced Contributors (and unfortunately even some forum staff) That fail to check network log for Software install stanza’s to ensure that any “NMS” stanza’s (viz typically a hub mac specific test release) have subsequently been updated by normal CONFIG (viz production) TFTP DHCP software release.
This will/should be a familiar “gotcha” to a few here that have spent many years trialing/testing majority of VM hubs and other equipment......
It also worth (imho) checking the hardware version as well as software version as even the Hub 3 (viz VM505 Ts2492lg-VM) had more than Just v10 released.
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends) DEFROCKED
Sorry to hear of the broadbadn and Hub issues you're experiencing, we understand how frustrating this can be and appreciate you raising this via the forums. Welcome to the community.
From looking at your connection, everything appears to be within the spec's and ranges we'd expect. You mentioned you had followed all of the online recommendations, did this include a pin hole reset?
On the Hub there is a small hole located just below the ethernet ports on the back of the Hub, If you carefully insert something thin enough this will rest the Hub to it's factory settings, this will revert all settings to how they were when it was originally received meaning all devices and any setting changes you have made will need to be set up again.
We would also recommend setting up a BQM, you can do this for free here and let it run for 24 hours after the pin hole reset.