Virgin Media Community

[Fantazein]

Have super hub 3 and if have a power cut hub dies not cone on thus security cameras not active and its a major problem trying to get it running again and showing a constant red light  

[Richw1982]

Try a pinhole reset.  Hold the reset button in for 15 seconds then release for 5.  Do this 3 times and then wait for the hub to boot back up

[Fantazein]

Tried that already with no luck

[Serena_C]

Hi @Fantazein,

Welcome back to our Community Help Forum 🙂

Sorry to hear that you're having Hub 3 issues and that the Pin Hole reset didn't work.

Please could you post your network statistics from your hub, you can do that by following the below instructions:

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before]

Click on the “router status” icon/text at bottom-middle of first page up and then copy/paste 3 full sets of data onto here – from the Downstream, Upstream, & Network Logs pages.

Please leave all of your personal data off, including MAC address.

Would you also be able to post a picture of the lights showing on your SH Hub 3?

Many thanks,

Serena

[Fantazein]

 

 

 

 

 

 

 

 

[Travis_M]

Hi @Fantazein

Thanks for posting on our community forum!

I've looked into the hubs power levels etc and everything is within specification and looks fine.

How is the service today?

Regards

[Fantazein]

Still have the issue if power goes security cams do not log on and have to reboot hub few tines to get working and orange/red light on hub all the time

[Travis_M]

Does the service cut out on both wired and wireless connections?

Regards

[Fantazein]

If there us a power outage and cones back on again cameras do not connect automatically have to reboot hub think issue with hub

[Travis_M]

Hi @Fantazein

Does the service cut out on both wired and wireless connections?

Regards