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Caribind
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Hub 3 issues

Hi, the Hub 3 rarely reaches the advertised speeds which I pay for (200mb), the connectivity is abysmal, and the WiFi signal is weak quite often. What are my options?

Thanks 🙂 

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jbrennand
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Re: Hub 3 issues

First thing is to test speeds in the appropriate way. Thats on an ethernet cabble connection - have you tried that? If not try it this way and see what it gets.
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No BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into windows safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Caribind
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Re: Hub 3 issues

Hi John, thanks for the suggestions. I am currently checking all of them now. 

Cari

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