Hi - just wondered if anyone has had any joy getting Virgin to upgrade from a Hub 3 to a Hub 4 without having to change your package? Im on a 256mb package (upgraded on Volt) and having terrible WiFi connection issues with my Hub 3, we tried a WiFi pod from Virgin but this has made zero difference, to the point I was in the room directly above where the modem is located last night, with the pod plugged into me 2ft away, and a speed test with Ookia showed a whopping 3mb!! (the Virgin Media Connect app wouldn't even find the Hub). Went downstairs next to the router, and it ramped straight up to 256mb+
I've tried speaking to VM with minimal luck, I was due a call back for technical assistance which never came, and now my wife has started working from home, there's additional drain on the connection. I've read that the Hub 3 is just not for for purpose but we're still 6 months off the end of our contract (at which point I will definitely be moving provider!!), and various forums suggest Hub 4 is far superior and solves any connection issues.
In terms of set up, Hub 3 is located in the lounge, unobstructed, in a 3 bed end terrace house so not massive and signal in all rooms was never an issue with previous providers (Sky) equipment.
Appreciate any advice over and above the standard Hub reboot/reset; buy a mesh system...Thanks