Hub 3 issue

[LeeMac89]

1. Hub 3 issue

PERMENTANT RED LIGHT ON FRONT

So on my hub 3 the power light that's normally red has been permanently red for a while now. I'm having to reset the hub daily due to connection issues.

Going away from that issue I'm not sure if it's a faulty bit of kit but I get weaker signal in the next room. And zero signal upstairs on the far side of the house. I know this can be related to the size of the house/ device location etc but it's not that far to be honest.

It's more the first issue with the red light i wanted solved. Thank you in advance.

[-tony-]

So on my hub 3 the power light that's normally red has been permanently red for a while now. 

the light is magenta that can be seen as red in modem mode - is it red in router mode or white - that can be dirty white to coffee coloured

if it is red in router mode then the hub wants replacing - if its just changed colour in modem mode then it is fine  

normal advice it to turn it off in router mode for a few minutes and if it comes back with a red light it wants changing

so confirm that and then wait for VM if it does have a red light 

[David_Bn]

Good Morning @LeeMac89, we'll be happy to assist you further, and this may require a change of hub.

Can you please provide an answer to the post by @-tony-'s, and also advise me if when the hub is switched on and showing a red light, if this is too hot to touch?

Kindest regards,

David_Bn 

[LeeMac89]

 Hi Tony, 

Firstly thank you for the advice and I've logged in to check and its router mode. And to answer the MOD below.

[LeeMac89]

Thank you, I've replied to Tony with a pic.

[Vikki_M]

Thanks @LeeMac89

I am going to send you a private message so we can arrange a new hub for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.