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allofit
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Hub 3 is dead, wont turn on at all

My hub 3 is completely dead. No lights on the front, won't turn on art all. Just stone cold dead. I've tried plugging it into different power sources but nothing will power it up. Can support get back to me regarding a replacement. Thank you 

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Very Insightful Person
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Re: Hub 3 is dead, wont turn on at all

it can take about a week for a reply on here. If you have no internet you might be better calling in and getting a replacement ordered

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Re: Hub 3 is dead, wont turn on at all

Hi Allofit, 

Really sorry that your hub 3 has stopped working, this ins't good. 

Have you been in touch with the team since your post? 

If not and the hub is still not working then we'd love to help with this, just pop me a personal message and we'll take it from there. 

Did you also know you can text us on  07533051809 and we’ll be able to get this sorted out for you.

Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP. 

Thanks. 
 

Emma_C - Forum Team
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