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prhoods
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Hub 3 has solid red power light

My very new Hub 3 has developed a fault where the main light is showing red permanently. Logging on to it checking diagnostics says that the temperature is normal. However this obviously not true. Can you help please?

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Zak_M
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Re: Hub 3 has solid red power light

Good morning @prhoods 

 

Thank you for your post, I am sorry to hear that you are having some issues with your hub.

 

Are you able to let me know if your hub is in router mode or modem mode? 

 

Kind regards,

Zak_M

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prhoods
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Re: Hub 3 has solid red power light

Hi Zak,

 

Router mode.

 

Paul.

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Zak_M
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Re: Hub 3 has solid red power light

Thank you for confirming that for me, 

 

I have arranged for a hub 3 replacement to be sent out to you, it should be with your in the next 3 - 5 business days.

 

Kind regards,

Zak_M

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