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on 26-01-2021 15:52
My very new Hub 3 has developed a fault where the main light is showing red permanently. Logging on to it checking diagnostics says that the temperature is normal. However this obviously not true. Can you help please?
on 27-01-2021 08:41
Good morning @prhoods
Thank you for your post, I am sorry to hear that you are having some issues with your hub.
Are you able to let me know if your hub is in router mode or modem mode?
Kind regards,
Zak_M
on 27-01-2021 08:43
Hi Zak,
Router mode.
Paul.
on 27-01-2021 09:15
Thank you for confirming that for me,
I have arranged for a hub 3 replacement to be sent out to you, it should be with your in the next 3 - 5 business days.
