My thoughts are you have a signal issue. The green base light suggests only one of the 24 downstream data channels are useable.
You are unlikely to get any real response until Tuesday as there is only limited offshore support available. The forum team here can book tech visits from this forum & one should be along in a while.
As to what you can do. Apart from checking the connections, not much. I would also refrain from plugging anyone else’s VM hub from another address. Hub use is monitored by VM systems & if a hub is detected as moved to another fibre node from the location it should be VM have been known to deactivate them. Hubs are only supposed to be used at the address they are registered too.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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Thank you for reaching out to us in our community and welcome, sorry to hear you have been facing issues with your connection due to the Router flashing green, I was able to locate you on our system with the details we have for you, I can see you have since spoken to us and I can see you do have a connection, if you are still facing issues and need further support, please reach back out.