the previous owners had virgin installed so wall socket in place already.
however when I went to install the new hub I noticed that it’s supplied with a male connection cable and the cable in our wall socket is also a male. found a double ended female connector and used that to get our hun up and running.
but now we have a flashing green power light. It has been plugged in all night and still flashing green with no internet connection.
Even if you did it may not have gone through correctly. Call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Calling at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
If they insist it is activated then you will need a Tech visit to see what is going on - VM never check the connection details before sending out a quick start pack - they just know that there was a working connection at the location, recently. It may have stopped for some reason.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.