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Benjmjones
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Hub 3 - full white light - no internet

Hi,

my hub 3 box has been working fine since I quick installed it a week ago.

last night, whilst rearranging furniture i unplugged the hub box power plug from the wall. 

After I was finished I replugged the power cable starlight back in. However, since then I have had a steady white light (this was how it looked when it was working fine) but no internet connection. The WiFi is findable on devices, but it doesn’t work.

i waited to see if it would fix overnight, but it hasn’t. Since then ive tried securing all cables, doing a system reset at the back of the hub, but nothing is working.

grateful for any help

Ben 

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jbrennand
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Re: Hub 3 - full white light - no internet

Note that a pinhole reset on a Hub3 can be a bit problematic - sotry it (again) EXACTLY this way (not as the VM website says!).

With the Hub switched "on", disconnect any ethernet connections and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub (it is a six digit numeric one).
See if that sorts it.

If it doesn't call it in as faulty (08.00 is the best time) and see what they say when they look at the connection

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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