Newbie here, apologies if this is wrong place...
Hope everyone’s well, I appreciate there are more important things in the world.
Anyway, wi-fi packed up this morning - the app said there was an issue that would be resolved by 3pm. Around 3pm it gave the all clear. Except nothing had changed.
I’ve reset, rebooted and restarted the Hub 3 numerous times and checked the connections. The wi-fi light is static green while the base light is flashing green.
If it’s a problem in the area that needs attention it would be good to know. If it’s a problem with the router, any tips?
Just spent 30 minutes on hold before being kicked off...
Thanks in advance.
Have you tried an ethernet cable connection?
It can be difficult diagnosing problems without some basic information so have you checked the 'Check Service Status' at the top of the page?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
Thanks, service status is fine according to app, website and phone number.
Same problem with Ethernet.
Checked all connections as the website suggested this combination of lights might be that.
Been absolutely fine since installed seven weeks ago. Admin status says: internet (access denied).
There was a local problem between 10am and 3pm, seems to be either continuing or a consequence?
Give a factory reset a go.
Instructions for Hub 3
With the Hub Powered on use a paperclip or similar and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
Thanks Mike, tried that again but to no avail...
Just hold on for one of the VM Staff to come along.
Don't bump your thread; it doesn't get answered any quicker.
Thanks again, I’ll hang on. Cheers
Did you ever get this sorted? Mine is doing the same, been flashing all day and night. Had few days on and off so rebooted, reset and no change.
Sorry for jumping on post
Yeah, I tried everything and eventually (12 days later) they sent an engineer out who replaced the entire fibre cable running from the junction box to the house.
Hope yours is resolved quicker!
Glad yours was sorted and thanks, will try to ring them tomorrow, hopefully will get an answer.